Frequently Asked Questions (FAQs)

1. How do I place an order?

To place an order, simply browse our website, select the products you'd like to purchase, choose your size, and add them to your cart. Once you're ready, proceed to checkout, enter your payment details, and confirm your order.

2. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times are calculated at checkout based on your location.

3. Can I change or cancel my order after it's been placed?
Unfortunately, once your order has been placed and processed, we cannot change or cancel it. Please review your order carefully before submitting.

4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our shipping partner’s website.

5. What payment methods do you accept?
We accept most major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods available at checkout.

6. Do you offer gift cards?
At this time, we do not offer gift cards, but stay tuned for future updates regarding this option.

7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We'll assist you with a replacement or refund for defective items.

8. Can I return or exchange my order?
We have a no-returns policy, which means that we do not accept returns or exchanges once your order has been shipped. Please make sure you're satisfied with your order before completing your purchase.

9. How do I contact customer support?
If you have any questions or concerns, you can reach our customer support team via email at contact@captuur.store. We aim to respond within 24-48 hours.

10. Do you restock sold-out items?
We occasionally restock popular items. If an item is out of stock, you can join our newsletter or follow us on social media for updates on restocks and new releases.